Privacy Policy

1. Introduction

Ramteck ("we", "us", or "our") operates the MirsenCare platform ("the Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard the information of users ("you") who access the Service. Please read this policy carefully. By using the Service you consent to the practices described here.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, clinic or organization name, and billing details provided during registration.
• Usage data: log files, IP addresses, browser type, pages visited, and feature interactions.
• Clinical data: patient records, appointment information, prescriptions, and other healthcare data that you enter into the Service. You remain the data controller for this information.
• Payment information: processed securely by our payment processor (Paddle); we do not store full card numbers.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Service.
• Process payments and manage subscriptions.
• Send transactional emails such as account confirmations and billing notices.
• Respond to support requests and inquiries.
• Comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing

We process your personal data based on: (a) the performance of our contract with you; (b) your consent where applicable; (c) our legitimate interests in operating and improving the Service; and (d) compliance with legal obligations.

5. Sharing of Information

We do not sell your personal data. We may share information with trusted third-party service providers (such as cloud hosting, payment processing, and email delivery) solely to the extent necessary to operate the Service. These providers are contractually obligated to keep your data confidential and secure. We may also disclose information when required by law or to protect our legal rights.

6. Healthcare Data

Clinical and patient data you enter into the Service is stored on secure, access-controlled servers. You are responsible for obtaining appropriate patient consents required by applicable healthcare privacy laws and regulations before entering patient information into the Service.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. Upon account termination, you may export your data within 30 days of closure. After that period, data may be deleted from our systems unless retention is required by law.

8. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Data portability where technically feasible.

To exercise these rights, please contact us. We will respond within the timeframe required by applicable law.

10. Cookies

The Service uses essential cookies required for authentication and session management. We may also use analytics cookies to understand how users interact with the Service. You can control cookie preferences through your browser settings; disabling certain cookies may affect Service functionality.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. Where such transfers occur, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via email or in-app notice at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated policy.

13. Contact

If you have questions or concerns about this Privacy Policy, please contact us.